Frequently Asked Questions

Yes. All of our jewelry is made with authentic, high-quality materials, and we select each stone directly from the mine. Your invoice serves as a certificate of authenticity, and if you’d like, we’ll also send you an exclusive certificate for your stone. Just request it at customer@vendifgems.com.

Yes, the materials used in our jewelry are genuine. The products we sell are made from genuine, high-quality materials. We select each stone directly from the mine.

Of course! We love creating pieces that reflect your style. If you’d like, we can craft your jewelry in gold or with a gold plating to give it an even more unique and radiant touch. Custom jewelry is made to order, especially for you. Email us at customer@vendifgems.com and tell us your idea. We’ll let you know about the options, price, and production time. A one-of-a-kind stone, just the way you want it.

Please contact our customer service department at customer@vendifgems.com and send a photo of the item you received that was damaged, and we'll schedule a redelivery so you can have the perfect piece of jewelry.